Costume Alibi - Shipping

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SHIPPING & HANDLING FOR COSTUMES

Combined shipping discounts are available for all orders that are paid for on the same invoice. If you are purchasing items with different shipping rates, the item with the highest shipping rate is considered the "first item" and the item with the lower shipping rate is the "additional item" regardless of which auction ends first. For example, a pair of shoes and a costume shipped to a U.S. address via priority mail would be $12.95 for the shoes and $2.99 for the costume = $15.94 total shipping/handling.

UNITED STATES

Shipping Type (Estimated Delivery Time)	1st Item	Additional Item	Insurance Optional

Priority Mail (2-3 Days)	$8.95	$2.99	$1.75
Express Mail (1-2 Days)	$24.95	$4.99	$1.75

CANADA

Shipping Type
(Estimated Delivery Time)

1st Item

Additional Item

Insurance (Optional)

First Class International Mail

(10 to 45 days)**

$9.95

$4.99

$3.00

Priority Mail International

(7 to 21 days)**

$21.95

$6.99

$3.00

Express Mail International

(4 to 8 days)**

$29.95

$6.99

Free

Global Express Guaranteed

(2 to 5 days)

$59.95

$6.99

Free

INTERNATIONAL OVERSEAS

Shipping Type
Estimated Delivery Time) 1st Item
Additional Item

Insurance (Optional)

First Class International Mail
(10 to 45 days)**

$16.95 $4.99 $4.00

Priority Mail International
(7 to 21 days)**

$27.95 $6.99 $4.00

Express Mail International
(4 to 8 days)**

$37.95 $6.99 Free

Global Express Guaranteed
(2 to 5 days)

$89.95 $9.99 Free

** International delivery time includes our best estimate of the time that it will take a typical package to clear through your country's customs agency.

We ship orders the Same Day for all orders that are paid for before Noon Eastern Time of that business day. Weekends and Holidays are not business days. Payments made after Noon Eastern Time may still ship out the same day, but it's not a guarantee.

PayPal E-checks are not PayPal instant payments.
E-checks take 4-7 days to clear, so we cannot ship an order until PayPal releases the funds from your bank. If you are not sure whether your PayPal payment is an E-Check or instant payment please see our FAQ page.

Most orders will ship via U.S. Postal Service. Global Express Guaranteed is delivered by FedEx.

Tracking numbers are included only with Express Mail International, Global Express Guaranteed, Express Mail, Domestic First Class, and Domestic Priority Mail. Priority Mail International and First Class International Mail will get a customs declaration number. Insurance is a default selection during your item checkout. You have the option to refuse shipping insurance for your item, but insurance is highly recommended otherwise we have no more responsibility for lost or damaged packages after it leaves our warehouse.

All shipping & handling costs are fixed regardless of your location.

RETURNS

We want to make your shopping experience as enjoyable and hassle-free as possible. If you are unhappy with your product you may return it for a refund, but returns are subject to the following conditions:

Refunds

1. You must notify us prior to returning the merchandise for a refund.
2. Please include your marketplace username with the merchandise you are returning so we will know whom to refund once we receive your return.
3. Please include a note for the reason for your return.
4. All items returned to us must have a postmark date within 7 Calendar Days of when you first received it in the mail, otherwise no refund will be given.
5. Merchandise must be in its original condition--in originial packaging, unworn, unwashed, undamaged, and with tags (if applicable); Returned items must be free of markings, stains, or odors such as perfume or smoke, otherwise no refund will be given.
6. Shipping and Handling fees will not be refunded
7. Buyer incurs a 15% restocking fee for refunds.
8. If returning shoes/boots, the shoes box must be placed in another box or paper bag. DO NOT place any shipping labels directly on the shoe box.
9. If buyer leaves negative feedback before attempting to resolve any issues then we will accept that as the final resolution for the transaction and no returns will be accepted at a later date.

Size Exchanges

1. You must notify us prior to returning the merchandise for an exchange so we can reserve the new size for you. Availability is NOT guaranteed.
2. There is no restocking fee for size exchanges of the exact same style . If exchanging for a different style then the 15% restocking fee applies.
3. Please include your marketplace username with the merchandise you are returning.
4. Please include a note indicating the size/item you wish to exchange for.
5. Please include a money order or cash (no personal checks) to cover the reshipping of your item--the amount is the same as the original, non-discounted shipping/handling fee for the item you are returning.
6. All returns for size exchanges must have a postmark date within 7 Calendar Days of when you first received the item in the mail.
7. Merchandise must be in its original condition--in originial packaging, unworn, unwashed, undamaged, and with tags (if applicable); Returned items must be free of markings, stains, or odors such as perfume or smoke, otherwise no refund will be given.
8. Shipping and Handling fees will not be refunded.
9. Buyer pays for return shipping charges.
10. If returning shoes/boots, the shoes box must be placed in another box or paper bag. DO NOT place any shipping labels directly on the shoe box.
11. If buyer leaves negative feedback before attempting to resolve any issues then we will accept that as the final res

FREQUENTLY ASKED QUESTIONS

1. Q: Can Fashion Bloom USA ship to a different address than my PayPal or credit card billing address?
Yes! During the item payment process you will be able to enter your desired shipping address. Once you make payment a shipping label is automatically created based ONLY on the information you filled out in the checkout page regardless of what your Credit Card or PayPal billing address is, so please make sure you enter the shipping address correctly because we do not look at PayPal receipts for the shipping address.

2. Q: I usually wear a certain dress size. How do I know the corresponding size for this item?
Dress size can vary a lot between different brands so the size you normally wear may not correspond to the size of the item you are buying. Generally you should refer to the manufacturer's size chart for every one of our items. It would also be a good idea to try out the item at a local store that carries them before making your purchase.

3. Q: I live near Bloomington, Indiana. May I pick up my order at your warehouse?
Sure you can! You can pay for pick-up orders with only the following methods of payments: Money Order, Cashiers Check, or bringing in the exact cash amount. If you plan to pick up your item, you must call our warehouse at
812-333-3450 to finalize your bill including handling charges, local taxes and a pick-up time.

4. Q: Do you ship overnight?
We offer express mail for domestic purchases. This is an overnight service to most areas in the continental United States, but not all. To see if your address will get overnight delivery please go to the following link and enter your zip code.
http://webapps.usps.com/expressmailcommitments/landing.jsp?origin=47403&dest =
Please keep in mind that payments made after 1pm Eastern Time may only ship out the next business day.

5. Q: How long does Express Mail International take?
This service varies according to your postal code. For a more accurate estimate please fill in the information in the following link. The Origin postal code for Fashion Bloom USA is 47403.
http://ircalc.usps.gov/GuaranteedCalc/default.aspx?CID=10013&MailType=2&Pounds=4&Ounces=0&sd=1

6. Q: What's the difference between Paypal E-checks and Paypal Instant Payments?
Paypal instant payments are credited instantly to our Paypal account and we are able to ship your order immediately. Paypal E-checks require an average of 4-7 days to clear and we will ship your order after Paypal has cleared your E-check. In order to make instant payments with Paypal you must have enough money in your Paypal account (not your bank account) to cover the entire transaction, including shipping charges. Another way to make instant payment with Paypal is to link a credit card to your Paypal account and have your Paypal transactions deduct from your credit card. If you do not have a credit card AND If you do not have enough money in Paypal then Paypal will automatically withdraw money from your bank's checking account to complete the transaction. Any payments made from your checking account through Paypal is an E-check.

7. Q: I have a credit card and I want to cancel my E-check and make an instant payment. How do I do that?
No problem. Just contact us so we can reopen your checkout page. After making payment please message us again so we can cancel your pending E-check. This is important because Paypal has already deducted the funds from your bank account for this transaction. Paypal just hasn't released those funds to us yet and if we don't cancel the pending E-check then you will end up making a double payment. Once the E-check is canceled the funds will go into your Paypal account. Those funds do not automatically go back into your bank account. You will need to login to your Paypal account and manually transfer the funds back into your bank account if you do not wish to store money in Paypal.

8. Q: I tried making payment with my credit card, but it didn't go through the first time, so I tried again. Now I see 2 charges on my card. Can you remove the first charge?
Your attempted charge actually didn't go through as a CHARGE. It only went through as an AUTHORIZATION, which was immediately voided. Banks will temporarily deduct a balance out of an account for a pre-authorization even if it didn't go through. Every bank differs on how long they hold a preauthorization amount, but it's usually between 3-7 business days. On our end these preauthorizations have already been voided because the information you originally entered did not match your credit card billing or security information. These authorizations should disappear from your account and your available balance will return to normal probably within a week, but if you call your bank they will be able to give you a more exact answer as to how long they hold onto authorizations.

9. Q: I live in the U.S. and I have not received my order yet. What's going on?
Please check your tracking number. If it says that your item has been delivered then you need to call your post office to see if they are holding a package for you. Some times they attempt a delivery when you're not home and they forget to leave a note in your mail box for you to pick it up.

10. Q: I do not live in the U.S. and I have not received my order yet. What's going on?
In every listing we recommend our customers to stay away from First Class International Mail, which is cheap, but it can result in severe delays at your country's borders for customs inspections. First Class usually takes about 6-10 days to get to your country's borders. Customs inspection/processing time at your country's borders is very unpredictable with first class packages and can add an additional 1-6 weeks onto a first class delivery time. Typical delivery time for First Class International is 2-4 weeks. If it has been over one month and you still have not received your package you need to call your local post office and ask them if they are holding any packages for you. It is very possible that they will require you to pay an import tax on your item before they will allow it to be delivered to you.